Feature Flags for Beginners

Looking for inspiration on where you can use feature flags? Check out these unique examples:

• A restaurant chain deployed feature flags to switch between POS vendors if the system crashed or became unavailable, thus minimizing lost revenue and unhappy customers when orders could not be processed and paid for.
• At a SaaS company, assigning support tickets was often a manual process. Feature flags were used to determine the capacity of technical support engineers and leads, so each ticket could be assigned to the engineer with the most capacity. Automating ownership based on capacity reduced the amount of time before a ticket was in the hands of a support engineer.
• An automotive marketplace, when migrating from on-premises data centers to the cloud, needed to move data in small increments to check for errors. Feature flags helped them selectively route small percentages of traffic based on categories.